Prior to using this service (“Website”), The Business Concierge Team LLC (collectively “we”, “us”, “our”, or “the Company “) requires you to review this Privacy Policy (“Agreement”) and you acknowledge that you read, understand and agree to be bound to all the terms and conditions of this policy.
Your privacy is important to us. We understand the importance of consumer information security and personal privacy, and we are committed to handling your information in a secure environment. This policy outlines what information we collect and how we use and share your information. Protecting the confidentiality and security of the personal information you provide us is top priority.
This Privacy Policy discloses the privacy practices of The Business Concierge Team LLC, an Ohio limited liability company and its affiliates and subsidiaries, (collectively “we”, “us”, “our”, or “Company”) and governs the use of the this service, (“Website”) or other Company products and services (collectively, the “Services”) by users of the Services (“you” or “your” ).
These Services are provided for United States residents only. This Website is intended to be used by people the age of 18 and older. Children’s Online Privacy Protection Act- We do not knowingly allow any users under the age of 13 to use our service. This Service does not knowingly collect any Personal Information from children under the age of 13. If we obtain actual knowledge that we have collected Personal Information about a child under the age of 13, that information will be immediately deleted from its database. Because it does not collect such information, we have no such information to use or to disclose to third parties.
Information We Automatically Collect
When you use this Service or browse our Website, we automatically collect personally identifiable and non-personally identifiable information regarding your navigation of the Website and your use of the Services. We will collect your demographic, behavioral, web technology and third-party information such as: your zip code/geographical location, IP address, information regarding your operating system type, your browser ID, browser activity and preference, and traffic patterns and interactions with our Website and our Services, including timestamps on the Website pages you may access or information on other websites we may link out to. If we can identify you from any of this information, it is considered personally identifiable. We collect this information through the use of cookies or other tracking technologies as described below.
When you provide an inquiry on this Website for our Services, you will be asked to provide certain personally identifiable information such as: your name, email address, physical address and phone number. You will also be required to provide information that may be personally identifiable or unique to you regarding the specific product or service you are inquiring about. This information is required in order to process your inquiry request and provide our Service. You may revoke this information by revoking your consent for Services.
First name, last name, telephone/mobile number, email address, physical or postal address, unique personal identifier, online identifier, IP address, or other unique identifiable Information such as a signature, username or social media handle, or other similar identifiers.
Name, signature, physical characteristics or description, address, telephone number, education, employment, employment history, financial information or medical information.
Race, ancestry, national origin, religion, age, mental and physical disability, sex, sexual orientation, gender identity, medical condition, genetic information, marital status, or military status.
Includes device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
Location data generated by a consumer device capable of connecting to the Internet that directly identifies the precise physical location of the identified individual at particular times
Records of personal property, products or services purchased, or purchasing or consuming histories.
Browsing history, search history, or information regarding a consumer’s interaction with a website, application, or advertisement. This may include personally identifiable or non-personally identifiable information that is collected by us, or authorized third parties under contract to perform functions on our behalf. These services include documenting your inquiry and consent to be contacted. The technology running on this Website and will automatically track, collect and record your Website visit, inquiry details that you provide and submission of your inquiry. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data, HTTP headers from the user’s browser and records or tracks user movements/site activities while on the site. The technology is initiated when you enter the site and concludes upon exit of the site. This information in combination with other aggregate data is used to assign a unique ID to you for that site visit. This information is collected from the use of cookies, web beacons or JavaScript as described below.
When you provide an inquiry on this Website we will share your information with the following parties in order to process your inquiry:
Authorized third party service providers- we may share your personally identifiable and non-personally identifiable information with authorized third-party service providers who are under contract to perform certain services or technical functions on our behalf. This includes your identifying, customer records, protected classification, device, commercial, internet activity, professional, employment, web technology and consumer inferences information as outlined above. These services may include marketing and communications assistance, providing advertising, customer service, processing opt-out requests, performing business and website analysis/audits and maintaining the Website. This is required to offer Services and for our everyday business operations. You cannot limit sharing unless you revoke your consent for these Services.
Network Partners- we will share your personally identifiable and non-personally identifiable information with our Network Partners who provide the products or services you have inquired about so they may contact you to further discuss your needs. This includes your identifying, customer records, protected classification, device, commercial, internet activity, professional, employment, web technology and consumer inferences information as outlined above. This is required to process your inquiry and consent. You cannot limit sharing unless you revoke your consent for these Services.
Data Analytic Providers – we may share your personally identifiable and non-personally identifiable information with data analytic providers. This information is typically used to analyze and improve website performance, or increase the relevancy of online advertising. If you wish to opt-out, please see the Website and Services Technology section below for information on Google Advertising Analytics and opting out.
Advertising/Marketing Partners- we may share your personally identifiable and non-personally identifiable information with advertising or marketing partners for targeted advertising and marketing offers.
Social Media Networks- if social media features are present on this Website, they can be hosted by a third party or hosted directly. These features may collect personally identifiable and non-personally identifiable information on which web properties you engage with and may enable a cookie so the feature can function properly. Your interactions with social media features on this Website are governed by the privacy policy of that specific social media platform. If you choose to follow, like, friend, share, or comment on our social media websites, or otherwise share information on these social networking websites, we may receive information about you. We may use this information to communicate with you.
When you submit an inquiry on this Website, you explicitly authorize us to share your information with Network Partners so that they may contact you via email, SMS, telephone and/or direct mail. Your consent is not a condition, directly or indirectly of a purchase. Prior to submission of an inquiry, you consent and agree to receive autodialed or prerecorded calls, (including to mobile numbers) text messages and emails from us and any authorized third parties or Network Partners to the phone numbers and email addresses you provided. You understand and agree that if you submit an inquiry on this Website, we will share the information that you provided with other Network Partners that may be related to the service or product you have expressed interest in. As a result, different parties may contact you. This will allow you to compare the product or services offered prior to making any commitment.
We may receive compensation for these Services and/or offers provided by us from affiliate links clicked or referrals from this Website or other offers sent to you as a part of your inquiry or Website visit.
We use cookies on this Website which allows us to identify files on your computer and record your preferences and other data about your visit to this site so that when you return to the Website we recognize who you are and can help personalize your next visit. Cookies may be linked to personally identifiable information. The use of cookies allows us to keep track of your information and prevents you from having to re-enter your information at each connection. Potential user tracking data collected by us is used to optimize your experience by delivering targeted content (or allow third parties to deliver communications) on our Website. This data is also used and shared for analytic purposes (Data Analytic Providers). If you wish to disable cookies, you may do so on the device you are using to access the Website. If cookies settings are changed or disabled, you may experience site features that don’t function properly, limiting your personalized experience.
We do not use technology that recognizes a “do-not-track” signals from your web browser because we do not track users other than for aggregate statistical purposes.
We may collect and use the above-mentioned data for cross-device advertising purposes. This process allows users to experience personalized and informative content that targets specific interests over multiple devices. The information may also be used for analytics, and reporting purposes for content effectiveness.
Cross device advertising and tracking are provided by using a deterministic approach which may identify and track users across devices through identifying characteristics such as a user login account. This information may also be used to connect data across different devices. We may also use a probabilistic method which may identify and track users through an IP address and the utilization of cookies. This information may also be used to connect data across different devices.
These methods allow information about your use of websites or applications on your browser or device to be combined and used with information from your other browsers or devices, i.e. your tablet and cell phone. This enables delivery of data to your multiple devices.
We permit use of third-party cookies on our Website. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website HERE. We use all of Google Analytics Advertising services which uses Google Analytics AdWords and/or DoubleClick cookies to track user activity. To opt-out click HERE.
We use electronic images known as Web Beacons which collects limited information about your visit to our Website and/or may track the delivery and the effectiveness of communications we send to you. You may change this cookie setup within your browser.
We may use JavaScript and web technology for some Services. This technology is used to track, record and analyze user movements through the Website for legal compliance, analyze the Website and improve its functionality. The script technology independently documents users’ consent and will collect the following information: page URL, mouse movements and clicks, contact information provided by the user, a snapshot of the page including IP address of user’s computer, time on the page, date and time the script was loaded and the date and time of various user interactions with the site including HTTP headers from the user’s browser.
This Website may include social media cookies. Social media features can be hosted by a third party or hosted directly on our Website. These features may collect your IP address, information on which web properties you engage with and may enable a cookie so the feature can function properly. Your interactions with social media features on this Website are governed by the privacy policy of that specific social media platform. If you choose to follow, like, friend, share, or comment on our social media websites, or otherwise share information on these social networking websites, we may receive information about you. We may use this information to communicate with you.
Push Notifications/Alerts: We may use push notifications and alerts to notify you of services and/or products that you have expressed interest in on multiple devices. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we may need to collect certain information about your device such as operating system and user identification information. You may opt-out of push notifications or alerts through your browser settings.
You may revoke consent for these Services and the use of your personal information at any time under this Privacy Policy. To revoke consent, please send an email to: support@erc-survey.com with the word “Revoke Personal Information” in the subject line. Data collected may be transferred to our Network Partners which takes place immediately in real-time and should you unsubscribe, opt-out or revoke consent, your data may have already been sent to these parties. We will notify these parties to revoke your information as soon as possible, however; a Network Partner may have already contacted you. You may also revoke your consent directly with the Network Partner. To opt-out of any third party communications, please follow the instructions on how to opt-out within those entities messages.
EMAIL COMMUNICATIONS- If you no longer wish to receive email communications, you can unsubscribe by clicking the unsubscribe link at the bottom of the email or for assistance, please email: support@the-bct.com.
TEXT COMMUNICATIONS- You may receive up to 5 recurring text messages per month. Data and message rates may apply. To opt-out of text communications, you may text STOP, QUIT, END, CANCEL or UNSUBSCRIBE to STOP at any time. A confirmation of successfully unsubscribing to these Services will be sent via text. Text HELP for HELP or for additional assistance email support@erc-survey.com.
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents' privacy rights, visit HERE. [California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@the-bct.com.]
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to: Confirm whether we process their personal information. Access and delete certain personal information. Data portability. Opt-out of personal data processing for targeted advertising and sales. Colorado, Connecticut, and Virginia also provide their state residents with rights to: Correct inaccuracies in their personal information, taking into account the information's nature processing purpose. Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any of these rights please send an email to support@the-bct.com.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to support@the-bct.com.
Our use of tracking technologies may be considered a “sale” under California law. You can opt-out of being tracked by these third parties by sending an email to support@the-bct.com. Please note that your use of our website may still be tracked by us and/or our authorized third-party service providers.
Categories of personal information disclosed that may be considered a “sale” under California law: Identifying Information, Device Information, Geolocation Information, Internet or Other Network Activity, and Commercial Data.
Categories of third parties to whom personal information was disclosed that may be considered a “sale” under California law: network partners, advertising and marketing partners, data analytics providers, and social media networks.
We do not discriminate against California residents who exercise any of their rights described in our privacy policy.
Nevada law, SB-220 requires us to disclose the following information with respect to our privacy practices. If you are a Nevada resident, this section applies to you in addition to the rest of the privacy policy. You may request not to sell your personal information by calling us at the number on our homepage.
We do not discriminate against Nevada residents who exercise any of their rights described in our privacy policy.
We use commercially reasonable security measures to protect against the loss, misuse and alteration of your information under our control. Depending on site requirements, we may employ Secure Sockets Layer (SSL) encryption technology to transmit data between a user’s browser and our web server. To use our websites, a consumer will need an SSL-capable browser such as MS Internet Explorer 4.0 (or higher) or Netscape Navigator 4.0 or higher.
We require that third party service providers and Network Partners are contractually obligated to process and handle user information within the scope of services offered and with the same security and confidentiality contained within this Privacy Policy. Notwithstanding such security measures, please be aware that no security measures are perfect or 100% secure, and we cannot guarantee the security of any information transmitted to or from the Services. Do not communicate any information to us through unsecured channels, such as when you are in public areas.
We will retain personal information as required for our business purposes. Our retention periods may vary depending on the type of data involved, and additional considerations used in order to determine retention period are:
If we have a legal or contractual need or obligation to retain the data; and
If the data is necessary to provide our Services or for the Website.
When we have no ongoing legitimate business need to process your Personal Information, or you revoke consent, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
This Privacy Policy only addresses the Services offered by us. Other websites or services, such as those websites we provide links to, websites or services you may have clicked-on that directed you to the Services, or websites that may be accessible to you through the Services, have their own privacy policies regarding data collection, use and disclosure practices. If you visit any such website, we encourage you to review that website or service’s privacy policy. We are not responsible for the policies or practices of third parties.
You may edit or request revisions to the information you have provided to us by logging into your account. If you disable your account or remove your information from your profile, that information may remain viewable elsewhere to the extent it has been shared with others or it was copied or stored by other users. If certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies. We may also be required to retain your information by law or for recordkeeping purposes. You may also contact us direct at support@erc-survey.com to correct factual inaccuracies regarding information you have provided to us.
This Website and Service is a general audience site, and we do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and you are aware that your minor has provided us with personal information, please contact us at support@erc-survey.com.
We may revise this Privacy Policy at any time. When we do, we will post the updated date at the bottom of this page. The revised Privacy Policy will be effective immediately when posted on the Services. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically to learn of any revisions to this Privacy Policy. Your continued use of the Services after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy. If a change would authorize the use of your personal information for a new or materially different purpose, then we will send you an email notification. It is your responsibility to ensure that we have a current, working email address on file for you.
If you have any comments or questions regarding our Privacy Policy, or to report abuse of any personal information collected under this Privacy Policy, please email us at support@the-bct.com.